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 By |
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| Location |
san francisco,Alabama |
| Type of Insurance |
Life Insurance |
| Date: |
07-26-2010 |
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| Coverage |
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| Cost |
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| Customer Services |
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| Claims |
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| Summary |
Very good service. Follow up on claim was excellent.. |
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| By |
Amanda |
| Location |
Tampa ,Florida |
| Type of Insurance |
Auto Insurance |
| Date: |
03-31-2010 |
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| Coverage |
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| Cost |
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| Customer Services |
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| Claims |
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| Summary |
these guys are the best ,my affordable policy, payed off well after my recent wreck
the adjuster and appraiser were polite and prompt ..Payment was quick ...the next day
My vehicle was towed to a shop and rental provided ...The process was seamless !!!. |
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| By |
phil |
| Location |
pembroke pines,Florida |
| Type of Insurance |
Auto Insurance |
| Date: |
03-31-2010 |
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| Coverage |
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| Cost |
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| Customer Services |
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| Claims |
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| Summary |
excell insuance ,great customer service. |
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| By |
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| Location |
gardena,California |
| Type of Insurance |
Auto Insurance |
| Date: |
02-08-2010 |
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| Coverage |
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| Cost |
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| Customer Services |
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| Claims |
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| Summary |
Horrible!!!! Bad customer service- claims--Slow to pay. I had two auto claims over a period of three years and each claim turned into a big problem. I had full coverage. They approved my rental with enterprise, then two weeks later without telling me denied the approval. enterprise accelerated my credit for the whole amount. A motorist hit and ran when my car was parked. A witness saw it, got the license number. Gave all the info to Mercury agent in the orange county area of Sothern Calif. who talked to me like I was a criminal, refused to pay the repair shop when the car was finished, saying that they had not conpleted their investigation. Long story short, I had to pay up front to get my car. Wow full coverage too!! But I had a kind gentlman at the auto repair shop who felt badly about what mercury was doing and allowed me to pick my car up with a post dated check. NO thanks to Mercury. So much for Insurance. They finally sent me reimbursement.. |
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| By |
john hancock |
| Location |
tulsa,Oklahoma |
| Type of Insurance |
Auto Insurance |
| Date: |
12-18-2009 |
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| Coverage |
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| Cost |
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| Claims |
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| Summary |
always wanting money taht is not owed to them. |
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| By |
addie |
| Location |
vallejo,California |
| Type of Insurance |
Life Insurance |
| Date: |
11-12-2009 |
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| Coverage |
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| Cost |
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| Customer Services |
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| Claims |
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| Summary |
looking for a 500,000 life insurance policy for my 76yrs old non smoking mother please thank you!. |
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| By |
Sheena |
| Location |
San Jose,California |
| Type of Insurance |
Auto Insurance |
| Date: |
05-17-2009 |
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| Coverage |
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| Cost |
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| Customer Services |
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| Claims |
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| Summary |
I am still awaiting settlement for a claim - it's been over 2 months already..They decided now to hire a expert, prolonging for another month I presume - The coverage is horrible and I discovered AAA offers lower rates for more coverage with the same vehicle Ive had with these guys for over 3 years!. |
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| By |
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| Location |
st.louis,Missouri |
| Type of Insurance |
Auto Insurance |
| Date: |
08-01-2008 |
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| Coverage |
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| Cost |
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| Customer Services |
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| Claims |
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| Summary |
This company have not settle my claim after 2months. |
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| By |
Dissatisfied Patron |
| Location |
Los Angeles,California |
| Type of Insurance |
Auto Insurance |
| Date: |
07-18-2008 |
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| Coverage |
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| Cost |
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| Customer Services |
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| Claims |
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| Summary |
Poor customer service. Been a member for 25+ years,..so much for patronage. I had a small problem which ended up being a "she said, he said disagreement." She inferred Mercury does not keep backlogs & I would Not be reimbursed for a mistake she will Not admit to. What can i say, or do? of course I'm switching car insurance carriers.
So much competition one would think every individual patron counts. Unfortunately Not the case with Mercury. Very Disappointing!! I'd rather deal with a gecko or caveman than a company that doesn't care! Maybe there's some truth to their commercial which shows cutting their costs at their employee's expense. I would Not suggest mercury insurance!. |
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| By |
Nathan |
| Location |
Henderson,Nevada |
| Type of Insurance |
Other Insurance |
| Date: |
03-18-2008 |
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| Coverage |
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| Cost |
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| Customer Services |
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| Claims |
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| Summary |
Being a part of Mercury Insurance I feel that there is no other insurance policy giving so much attention to the security issues concerning the personal and financial information of the customers. I feel secure in having my insurance with Mercury Insurance since they are using security measures of international standards. When the customer support is coupled with low rate insurance plans, I now enjoy the greatest advantage that I would not have been able to get if I have taken any other insurance plans.. |
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